Return & Refund Policy Effective Date: 2026-09-15
Thank you for shopping with ‘Qubitium® Sensing the Invisible.‘ This Return & Refund Policy governs all purchases made on our website [https://qubitium.shop]. By placing an order, you agree to the terms outlined below.
1. Eligibility for Returns
We accept returns within 30 calendar days from the date you receive your package. To qualify for return:
- The item must be unused, unwashed, undamaged, and in its original factory packaging.
- All tags, accessories, manuals and original parts must be included.
- Custom-made, personalized, engraved, hygiene products, clearance items and perishable goods are non-returnable and non-refundable.
- Items damaged due to improper use, accident, modification or normal wear and tear are not eligible for return.
2. Return Request Process
Before sending any item back, you must submit a return request via our contact channel: Email: info@deepdata.top
Please provide your order number, full name, and photos of the item. We will review your request and send you a return authorization (RMA) number within 2 business days.
Goods returned without an approved RMA number may be rejected or delayed.
3. Return Shipping Cost
- If the item arrives defective, damaged, or we shipped the wrong product: We will cover the return shipping cost.
- If you return the item for change of mind / wrong size / no longer needed: Buyer is responsible for all return shipping fees. Original shipping charges are non-refundable.
- We recommend you use a trackable shipping service and purchase shipping insurance. We are not responsible for lost or stolen return packages.
4. Inspection & Refund
Once we receive and inspect the returned goods, we will notify you of the inspection result.
- Approved refund: The refund will be issued to your original payment method (LianLian / PayPal / Credit Card). Refunds usually take 3–5 business days to show in your account, depending on your card issuer’s processing speed.
- Partial refund: If the item is damaged, missing parts or shows signs of use, we reserve the right to deduct value and issue a partial refund.
- Rejected return: Items failing inspection will be shipped back to you at your cost.
5. Cancellation
You may cancel your order before it is shipped. Once the package has been dispatched, order cancellation is no longer available and you need to follow the return procedure after delivery.
6. Damaged / Missing Items
If your package arrives damaged or items are missing, please contact us within 48 hours after delivery. You need to provide unboxing photos or video evidence for claim review. Claims submitted after this window will not be accepted.
7. Exchanges
Exchange service is subject to stock availability. If you want to exchange for another size or model, you can return the item and place a new order, or contact our support to check exchange options.
8. Dispute & Payment Terms
All transactions are subject to verification. We reserve the right to cancel or refuse orders in cases of suspected fraud, incorrect billing information, or violation of our terms. If you have any questions about this policy, please contact our customer support team.